Knowledge Base

Your assistant answers customer questions using the material you upload here — PDFs, Word documents, FAQs and website content.

Uploading

1. Open Knowledge Base (or the Upload your knowledge base step on your dashboard).
2. Upload your files. After upload, Page-Nest indexes each file so the assistant can search it.
3. Wait for each item to reach Completed. Large files take a few minutes.

Publishing waits for indexing

You can't go live while documents are still indexing. Just wait for them to finish.

Tips

• Upload text-based PDFs/documents — scanned, image-only PDFs may not be searchable.
• Keep documents focused; clear, well-structured content gives better answers.

See also: Troubleshooting → Knowledge base.