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Common Flow Patterns

This section provides ready-to-use flow blueprints for the most common WhatsApp assistant use cases. Each pattern includes a complete Mermaid diagram, a list of nodes used, step-by-step build instructions, and tips.

Available Patterns

Pattern Best For Nodes Used
Lead Generation Capturing contact details and notifying your sales team Entry, Message, Menu, Question, Send Email, Condition
Customer Support Answering FAQs and escalating to agents Entry, Message, Menu, AI Chat, Human Handoff
Appointment Booking Collecting booking details and confirming Entry, Message, Menu, Question, Condition, Send Email
FAQ Assistant AI-powered self-service from your Knowledge Base Entry, Message, AI Chat, Menu, Human Handoff
Product Catalogue Browsing products with images and documents Entry, Message, Menu, Image, Document

Choosing the Right Pattern

flowchart TD
    A["What does your assistant need to do?"] --> B{"Capture customer details?"}
    B -->|Yes| C["Lead Generation"]
    B -->|No| D{"Answer questions from docs?"}
    D -->|Yes| E["FAQ Assistant"]
    D -->|No| F{"Show products/services?"}
    F -->|Yes| G["Product Catalogue"]
    F -->|No| H{"Book appointments?"}
    H -->|Yes| I["Appointment Booking"]
    H -->|No| J["Customer Support"]

    style C fill:#dbeafe,stroke:#60a5fa
    style E fill:#d1fae5,stroke:#34d399
    style G fill:#fce7f3,stroke:#ec4899
    style I fill:#fef3c7,stroke:#f59e0b
    style J fill:#ede9fe,stroke:#8b5cf6

Combining Patterns

Most real-world assistants combine multiple patterns. For example:

The Menu node is the key to combining patterns — each menu option can route to a different sub-flow.